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Returns & Refund Policy

We have a 30 day return policy.

Just contact us and mail us back (Priority Mail) the items that you would like to return for an exchange or
refund.
Once your items are received we will then do a return or refund within 3-5 business days.

Returns Policy
We will accept returns only if a mistake was made from our side: A defect in the product, wrong size or color etc'.

Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

If the product was damaged or partly eaten by your horse, dog, camel, cat or any other pet, we have a sell detector and we will know it (-:

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at payments@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If the worst do happen and you want to return a product, please contact us first.